Our support works from Monday through Saturday from 10AM to 6PM (excluding second Saturdays). We usually respond to all urget to not-so-urgent queries within 24 hours.

Having said that, you will typically find someone answering your emails even outside this time period.

Here is the summary of customer support availability based on which day the ticket has been raised / submitted:

Days Time required to respond
Mondays, Tuesdays, Wednesdays, Thursdays, Fridays Within 24 hours
Saturdays and Sundays Within 48 hours
Public Holidays Within 48 hours