Common FAQs

Common questions answered on site features, Premium Mebership doubts, updating profile, adding photos, sending messages...

How do I chat with someone who isn’t available online?
If you wish to chat with someone who isn't available online, you can click on the Direct Message icon / button and send a direct message (restricted to...
Wed, 19 Jul, 2017 at 12:51 PM
Can I send only 75 messages totally?
No. The sending limit per day is 75 messages. You can send 75 personalized messages every day. There is a cap of sending messages everyday so as to prevent ...
Wed, 19 Jul, 2017 at 11:40 AM
What can I do if someone is bothering me?
If someone is bothering you, at any point of time, you can report or block the user by clicking on the 'Report User' or 'Block User' ic...
Wed, 19 Jul, 2017 at 12:52 PM
How safe is has been designed and maintained in a way where we ensure you do not feel awkward while browsing the site.  We ensure to keep spammers, filth...
Tue, 20 Jan, 2015 at 5:34 PM
What are Direct Messages?
With Direct Messages you can send personalized messages just like how you send an email (with a limit of 300 characters). You can share your contact details...
Wed, 19 Jul, 2017 at 12:23 PM
I want to change my username. How do I change?
Changing a username at the user level is not allowed due to security reasons. If you wish to change your username, please contact us via the help center. 
Thu, 16 Oct, 2014 at 1:54 PM
I do not wish to receive emails from What do I do?
You can reduce / remove the mails you receive from by changing your email settings. Please follow the instructions as below: Login to Q...
Tue, 20 Jan, 2015 at 5:35 PM
I have recently transferred to another city. How do I change my city?
Currently, changing your base city is now allowed on QuackQuack. Please email our support team by raising a ticket here
Wed, 19 Jul, 2017 at 11:42 AM
I just now paid for my premium membership via Credit / Debit card. However, my account did not upgrade. What do I do?
Sometimes, due to technical glitch at the payment gateway, some upgrades may not show up instantly. We check for such occurrence frequently. Expect your acc...
Wed, 19 Jul, 2017 at 11:42 AM
What are the payment options available on
Following are the payment options available: Credit cards / debit cards / Net Banking (upgrade is immediate) Payments from Wallets - Paytm, Mobikwik (u...
Wed, 19 Jul, 2017 at 11:43 AM