Our support works from Monday through Saturday from 10AM to 6PM (excluding second Saturdays). We usually respond to all urget to not-so-urgent queries within 24 hours.
Having said that, you will typically find someone answering your emails even outside this time period.
Here is the summary of customer support availability based on which day the ticket has been raised / submitted:
|Days||Time required to respond|
|Mondays, Tuesdays, Wednesdays, Thursdays, Fridays||Within 24 hours|
|1st, 3rd, 4th, 5th Saturdays||Within 24 hours|
|2nd Saturdays||Within 48 hours|
|Sundays||Within 48 hours|
|Public Holidays||Within 48 hours|